Privacy Policy

Elite Home Rebuild (“we”, “us” or “our”) operates this website and provides renovation services to homeowners. This Privacy Policy describes how we handle personal information collected through this website, our enquiry forms, our newsletter and our project conversations.

By using this website or sending us your details, you agree to the practices described below.

Information we collect

We collect information you choose to give us, along with a limited amount of technical information gathered automatically when you browse.

Information you provide

• Your name, email address and phone number when you submit a consultation request or contact form.
• Details about your property and the project you are considering, including photographs, drawings or documents you send us.
• Newsletter preferences, including the topics that interest you.
• Any correspondence you have with our team by email, phone or in person.

Information collected automatically

• Browser type, device type and operating system.
• Pages viewed, referring links and the approximate region from which you visit.
• General interaction data such as which sections of a page are opened or read.

We do not ask for, and do not wish to receive, sensitive information such as government identification numbers, financial account details or health information through this website. Please do not include such details in a message.

How we use information

We use the information you share to respond to your enquiry, prepare proposals and deliver the services you ask for. Specifically, we use it to:

• Reply to your message and arrange consultations or site visits.
• Prepare scopes, estimates and project documentation.
• Coordinate work with the specialists and suppliers involved in your project.
• Send the newsletter you asked for, along with occasional studio updates.
• Improve our website, services and the clarity of our written material.
• Keep records required for warranty, accounting and legal purposes.

We do not sell your personal information, and we do not share it with advertisers for their own marketing.

Cookies and analytics

This website may use cookies and similar technologies to remember your preferences, keep forms working correctly and understand which pages are most useful to visitors. Cookies are small text files stored by your browser; they do not identify you personally.

You can block or delete cookies through your browser settings. If you do, some parts of the site may not work as smoothly, but you will still be able to read every page and contact us.

When we share information

We share information only where it is needed to serve you, and only to the extent necessary. That includes:

• Project specialists and suppliers — trades, designers and material suppliers working on your project.
• Service providers — the companies that host our website, manage our email and support our newsletter.
• Professional advisers — accountants, insurers or legal advisers where required.
• Legal obligations — where we are required to disclose information by law or to protect our rights, property or safety.

Anyone who handles information on our behalf is required to keep it confidential and to use it only for the purpose we specify.

How long we keep information

We keep enquiry and project information for as long as we need it to deliver our services, honour warranties and meet our legal and accounting obligations. Newsletter information is kept until you unsubscribe or ask us to remove it. When information is no longer needed, we delete it or make it anonymous.

Your choices and rights

You are always in control of the information you have given us. You may ask us to:

• Confirm what personal information we hold about you.
• Correct information that is inaccurate or out of date.
• Delete information we no longer need for a legitimate purpose.
• Stop sending you marketing email.

To make any of these requests, email contact@elitehomerebuild.com or call +1 818-366-5901. We may need to verify your identity before acting on a request.

How we protect information

We use reasonable administrative, technical and physical safeguards to protect the information you share, including restricted access for team members and secure providers for hosting and email. No method of transmission or storage is completely secure, so we cannot guarantee absolute security — but we work to keep your information protected and to tell you promptly if a breach affects you.

Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has shared information with us, contact us and we will remove it.

Other websites

Our pages may link to other websites, such as mapping services or suppliers. Those sites have their own privacy practices, and this policy does not apply to them. We encourage you to read the privacy information provided on any site you visit.

Changes to this policy

We may update this Privacy Policy as our services or legal obligations change. The current version is always available on this page, and material changes will be described clearly here.

Contacting us

Questions about this policy, or about how your information is handled, can be sent to:

• Email: contact@elitehomerebuild.com
• Phone: +1 818-366-5901
• Post: our studio address is listed on the contact page

You can also send a message through our contact page.